Hidden Valley Lake POA Board Agenda: Feb. 23, 2017

Thursday, February 23, 2017, 7 PM – POA Lower Level


Call To Order: Patricia Hawkins

Pledge of Allegiance: Patricia Hawkins

Presidents Report: Patricia Hawkins

Treasurers reportRobert Starks

Secretary’s ReportDonna Yetzer

  • Request approval of the December 8, 2016 Board of Directors Meeting Minutes. 

Community Managers Report: Bruce Keller

Golf Course Managers Report: Pat Sullivan


Architecture Committee Report: Matt Haarmeyer

  • Request approval of performance bond returns.

Lakes and Parks Committee Report: Dave Patterson

Safety, Security & Elections Committee Report: Bonnie Starks

Future Planning/Political Action Committee Report: George Lortz

Finance Committee: John Reiniger

Old Business:

New Business:

Robert Starks:

  • Request a motion approving the Second Edition of the HVL POA Operations Manual is to assure that our POA business is conducted consistent with community expectations and ethics.


                                                                                           September 24, 2009
Amended December 8, 2016  

Operations Manual


To HVL-POA Directors, Employees, Committees and All Members:

The purpose of this Operations Manual is to assure that our POA business is conducted consistent with community expectations and ethics. As you know, much has changed over the past years. We have grown to over 1,800 homes and also over 5,000 residents. While we have experienced many changes, there are some things that do not change. One of these is how we conduct ourselves as a business and also as individuals representing our community.

We are in business to maximize returns for our HVL-POA Members. In doing so, we must use our assets wisely and we must deliver on our promises to our members, community and employees. These are the fundamental ethics and principles that guide our conduct and decisions.

HVL-POA Board of Directors


It is important that the HVL-POA Board of Directors speak as one especially when it comes to legal and ethical issues. Those persons will be the President of the Board of Directors and the Community Manager. In their absence, a spokesperson should be appointed.

Conflicts of Interest

A conflict of interest occurs when private interests interfere in any way with the interests of the HVL–POA and/or HVL community.

Gratuities and Gifts

When people exchange gifts in a business context, it can look as if favors were granted in order to influence business judgment. We may provide meals and/or refreshments of nominal value in the course of doing business provided that this practice does not conflict with our standards or the standards of the recipient’s organization. You should not give or accept anything if, under the circumstances, such a gift might appear to be improper.

  • Do not offer or provide gifts when prohibited by the recipient’s rules, standards, or policies;
  • Avoid accepting or giving any gift above modest value. This value is currently set at $75.00 in any one calendar year.
  • Ensure that all meals and refreshment have a business purpose.

Disposal of Community Owned Property

Disposal of any POA property having a value above $100.00 must be with the agreement of the POA Board and must be advertised to HVL residents and/or the general public.

Competitive Bids, Required

We select our suppliers based on objective criteria such as price, quality, and prior performance. Request for bids will be advertised on our website and other media as appropriate. At least three bids will be requested for all contracts where the value exceeds $10,000 or the length of the contract exceeds one year, regardless of price. Sealed bids must be obtained and opened for the first time in an open HVL-POA Board meeting.

New Amenity or New Land Use Process. New amenities costing in excess of $10,000.00 and a new use for any existing community greenspace must first be approved by the HVL Board of Directors. All requests for a New Amenity costing in excess of $10,000.00 and or the permanent exclusive use of POA greenspace for an amenity regardless of cost, must be accompanied by a fully completed HVL POA Project Request form. (Copy Attached). If a discretionary project meets preliminary approval, the potential project will be included in a survey for the HVL POA membership’s input. If approved the funds will be budgeted and the project will be completed on a time line as agreed. Maintenance and replacement items costing in excess of $10,000.00 will usually require a project form to be completed to assure a thorough investigation of the expenditure. Projects that are usual and customary such as Paving, Road Salt, etc, will only require the three bid process.

Obeying the Law

Our POA operates in a regulated environment. Federal and state agencies direct how we conduct our business. We attempt to comply strictly with the requirements of these agencies and each employee is required to immediately inform the Community Manager or Board member of any compliance issues such as chemical spills or any violation, as soon as they are detected. We cooperate with government inspections and are courteous to inspectors. Notify the Community Manager immediately if you learn about any inspection, investigation, or request for information from any outside organization.


Accurate records of all financial and business transactions must be maintained.


The quality of our services is crucial to our success. All of our services must meet appropriate quality criteria in accordance with normal standards of workmanship.

Lobbying and Political Contributions

Do not contribute any HVL-POA funds or other assets directly or indirectly to any political party or to the campaign for or against any candidate for any office, including the POA Board of Directors.

Bribes and Kickbacks

We adhere to all aspects of the U. S. Anti-Kickback Act. Board Members, committee members and employees must never offer, give, ask for, or take any form of bribe or kickback. A bribe or kickback is the giving or accepting of money, fees, commissions, credits, gifts, favors, or anything of value that is either directly or indirectly provided in return for favorable treatment.

Billing and Pricing

We are clear and accurate in every aspect of our billing and pricing. Our prices are uniform and consistent for each member. Invoices to members are clear and understandable.

Company Resources and Intellectual Property

The assets, property, and resources of the HVL-POA should be used only for HVL business purposes.

Company resources include but are not limited to: telephones, electronic mail, Internet access, voice mail, faxes, computers, equipment, machinery, tools, vehicles and credit authorizations. We permit reasonable use of telephone for necessary personal communication. Our intellectual property is a valuable asset. This includes community records, ideas, and competitive bid information. We must all respect and protect intellectual property, whether it belongs to us or to others. The HVL-POA owns all inventions, discoveries, ideas, and trade secrets created by employees on the job or produced using company resources.

POA Community Privacy and Confidentiality

Our POA business is based on information. You may have access to sensitive, confidential, or proprietary information about our residents, and others with whom we do business. We earn their trust by

protecting the privacy of their information. Employee information and data are confidential and are used only for valid business purposes. This includes personnel file information, medical records, home addresses and other data. While we respect employees’ privacy, we reserve the right to inspect our facilities and property, such as computers, telephone records, lockers, e-mail, files, business documents, and workplaces. Employees and volunteers should not expect privacy when using company-provided services or equipment. You may have access to customer, company confidential, or proprietary information that must be protected from disclosure. The duty to keep information in confidence continues even after you leave our employ. When using information technology, you have the following responsibilities:

  • Safeguard all computer equipment and data
  • Do not use software for which we do not have a license
  • Do not share computer passwords, except that the community manager must have access to all passwords etc..
  • Do not copy or distribute software or POA data for business or home use unless authorized in writing
  • Internet access must not be used to support a personal business, political venture or violate any of the community standards, or embarrass the HVL-POA
  • You may never use the company’s Internet access to view, send, or forward information that is sexually explicit, discriminatory, derogatory, illegal, profane, or abusive
  • The HVL-POA may monitor or filter Internet use in order to maintain and enforce our standards

Our Name and Reputation

HVL-POA is proud of our name and our reputation. Public perception is critical to our continuing community success. We provide accurate and timely information about our status to the community, the media, and the general public. We are very thoughtful about what we say when releasing information publicly. If you receive an inquiry from the media, notify the Community Manager and let him or her respond.

Investigating Suspected Violations of Our Standards

If you believe that someone associated with the HVL-POA has violated our standards, you are expected to bring the matter in good faith to the attention of your supervisor, the Community Manager, or to the POA Board of Directors so that we can conduct a prompt investigation.

Disciplinary Action

Violations of laws and/or HVL rules and policies are subject to disciplinary action up to and including termination of employment or removal from the Board or respective Committee.

Dated: December 8, 2016

Patricia Hawkins, President

Robert Starks, Treasurer

Tom Hamilton, Member at Large

William Minnery, Vice-President

Donna Yetzer, Secretary

Bruce Keller, Community Manager






















Now is the best time to sign up for Automatic Monthly Dues Payments

  • Pay your January 2024 dues in full by 1/31/2024.
  • Fill out the form to begin monthly payments toward your July 2024 dues on the 15th of each month beginning February 15th.

Sign up forms need to be received by February 7th, 2024.

Email to forms@hvlpoa.net, send by mail, place in the secure drop box, or bring into the POA office.

Example of a monthly payment:  If your semi-annual dues are $563.50 your monthly automatic payments will be $ 93.92 each month.